Administrative Supervisor (Billing Quality Assurance Analyst) is responsible for ensuring the accuracy, compliance, and integrity of all billing processes. This role involves auditing invoices, validating data, and identifying discrepancies to maintain high standards of billing quality and customer satisfaction.
Duties and responsibilities
Conduct daily audits of billing transactions to ensure accuracy and compliance with company policies and client agreements.
Review Statement of Account for errors, inconsistencies, and missing information before submission.
Collaborate with billing processors and other departments to resolve discrepancies and prevent recurring issues.
Monitor adherence to regulatory requirements and internal standards.
Identify trends in errors and recommend corrective actions.
Support internal and external audits as needed.
Qualifications
Education: Bachelor’s degree in Accounting, Finance, or related field preferred
Experience: 1 – 2 years in billing, quality assurance, or auditing roles
Strong analytical and problem-solving skills
Excellent attention to detail and accuracy
Proficiency in billing systems and MS Office (Excel, Word)
Ability to communicate effectively and work collaboratively