Flexicare

HDSI: HMO Account Management Specialist

Mandaluyong, Metro Manila
Work Type: Full Time
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Job Objective / Purpose: 
The Account Management Specialist will play an important role in retaining existing clients and key customers by developing strong relationships with the assigned corporate accounts  and connecting with key stakeholders to ensure that sales targets are met. S/he will be responsible for managing clients’ expectations and will oversee that clients’ requirements are met within the agreed timeline. The role is critical in ensuring that the HMO clients are attended to and that enrollment and liaising with local and/or partner insurance(s) are seamless.

This role will be hired under Health Delivery System, Inc. - a subsidiary of Unilab.


Duties and Responsibilities:
  • Ensure that enrollment requirements for new accounts are met and properly endorsed by the Sales Team (e.g. benefit matrix, list of members, signed contract, SEC, Sec Cert, Financials)
  • Establish and maintain long-term business relationships with clients through regular client visits and proactively assist in addressing client concerns to ensure customer satisfaction and retention
  • Liaise between various internal teams and corporate accounts to ensure timely and successful delivery of service
  • Close coordination with medical insurance provider, First Life.

Background and Qualifications:
  • Candidate must possess at least a Bachelor's/College Degree in any field
  • At least 2 years of solid working experience in the related field and with a successful track record required for this position
  • With experience working in TPA / HMO or insurance companies
  • Ability to do on-site visits and work on weekends and extend beyond company operating hours when needed.
  • Excellent negotiation and account management skills
  • Good communication (written and oral), interpersonal, problem-resolution and critical thinking skills
  • Ability to develop strong client relationship
  • Strong organizational, multi-tasking and time-management skills
  • Proven ability to work independently and as a team member
  • Adheres consistently to the company's values

Work Conditions:
  • Full-time, Regular Employment
  • 8-hour work days, Monday through Friday
  • Assigned in Greenfield District, Mandaluyong City
  • Occasional evening or weekend work may be required as job duties demand
  • Occasional travel to build partnerships with institutions and organizations may be expected, as well as attendance at relevant conferences and events

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Visit the RelianceUnited Website here:
https://www.relianceunited.com/

What it's like to Work at RelianceUnited:
https://www.relianceunited.com/careers

Apply for other roles via RelianceUnited Careers:
https://relianceunited.freshteam.com/jobs




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Pursuant to the Data Privacy Act of 2012 (R.A. 10173), its Implementing Rules and Regulations, and other issuances of the National Privacy Commission, the RelianceCare Inc., OR it’s subsidiary or affiliate, such as ActiveOne Health, Inc., and Health Delivery Systems, Inc. (also doing business under the name and style of “Flexicare Benefit Solutions and Healthfirst Clinic”), whichever is applicable to this form, ("It" or "the Company", for brevity) commits to protect and keep the confidentiality, integrity, and availability of all personal data provided. It will only use personal information to process job applications. Any questions regarding the Company's privacy notice shall be coursed through Its Data Protection Officer at the following and applicable email addresses: RCI - [email protected], ActiveOne - [email protected], or HDSI - [email protected]