Responsibilities:
Performs pre and after sales services:
Demonstrates sleep products including positive airway pressure devices (CPAP), CPAP masks and peripherals to patients
Assist patients in basic troubleshooting of sleep devices and products
Performs CPAP calibration, setting, repairs, testing of parts, accessories
Recommends and endorse replacement, charges, or warranty claims
Sets up polysomnography systems:
Installs, configures, tests and evaluates polysomnography systems (sleep diagnostic equipment), computer hardware, software and networks
Troubleshoots remotely or on-site polysomnography systems
Provides support, including procedural documentation and relevant reports to the team and partner hospitals/ clinics
Initiates in the development and rollout of new applications or upgrades to team or partner hospitals/clinics
Conducts audit on sleep study performance, equipment and SOPs
Performs product quality control:
Tests run and checks package inclusion of PAP devices and oxygen concentrators
Rejects items failing to meet quality standards, facilitating defective product return and replacement
Prepares documentation of the inspection process including reports, warranty coverage and performance records
Recommends improvement measures to ensure quality control standards are met
Ensures data integrity (e.g., reliability, accuracy and readability), patient data confidentiality and data security against fraud and information hacking
Qualifications:
Candidates should have two years experience in computer-related software and hardware or machine repair services
At least a college graduate in engineering, IT or any computer related course
Technically competent
Flexible and able to multi-task; organized and systematic
Good communication skills and documentation efficiency