We seek an experienced Billing & Collections Assistant Manager to oversee the company's billing and collections functions, with responsibility for managing and directing the team. This individual is comfortable working in a constantly evolving and dynamic environment while advancing process improvement recommendations to automate and effectively improve billing processes collection practices This role will also ensure compliance with company policies and procedures and ensure cross-functional collaboration across the various departments. Additionally, this person should have a passion for data, efficiency, and the accuracy needed to determine and implement solutions to drive quality and productivity, delivering real-time insightful and accurate reporting through multiple platforms.
Duties and Responsibilities
Lead on achieving Financial and Operational Target related to Billing & Collection (Billing & Collection Monthly Target, DSO and AR Mix).
Oversee the timely and accurate production of all company’s billing, both paper and electronic. Lead the billing function to ensure compliance with the company's policies and procedures and adherence to client billing guidelines.
Oversee daily collection effort including implementing dynamic collection and communication strategies to optimize collection channels and solutions based on the nature and history of delinquent accounts and retaining effective oversight of the collection status for strategic customer accounts. Lead processes to support the timely receipt of receivables and attainment of monthly collection targets while providing outstanding customer service.
Serve as the point of contact for escalated inquiries and ensure that all requests to the billing and collections team are acted upon appropriately and promptly.
Oversee, streamline, standardize and implement process improvements to create efficiencies and cost savings and to maximize productivity and quality of work.
Ensure adherence to internal controls, accounting policies, and accounting procedures.
Stay current with and advise of industry best practices, new developments, and trends in the areas of billing and collections.
Manage the Billing-related portions of all corporate and ad hoc projects that impact Billing & Collections.
Ensure that projects are properly staffed by Billing subject matter experts, testing is performed, and changes are reviewed and approved.
Identify processes and workflows that may be improved, focusing on solving system-related problems, automating solutions and/or improving reporting to ensure accurate and efficient operations, processes and workflows. Evaluate and prioritize recommendations made by staff, in addition to overseeing solutions and implementations.
Support the month-end close process as well as internal and external financial audits.
Monitor and review outstanding Accounts Receivable balance to provide regular and ad hoc reports and updates on collection risk, A/R aging and minimize Days Sales Outstanding (DSO). Ensure there is always a sufficient information flow among the appropriate stakeholders.
Qualifications
Bachelor’s Degree in Accounting
Must be a Certified Public Accountant (CPA)
Minimum of 3 years experience handling Billing and Collection activities in Supervisory or Assistant Manager level
Preferably with experience using Netsuite or any Oracle software
Experience working in the healthcare industry or a similar field is an advantage.