Job Overview
This role ensures that the company receives accurate payment in a timely manner. He/she will be responsible for managing and collecting outstanding accounts receivables from clients and customers.
Job Description
- Provide efficient and effective collection efforts that consistently lead to achieving or exceeding monthly goals and targets.
- Provide customer service regarding collection issues, process customer refunds, process and review account adjustments.
- Provide accurate and effective document preparation and records management relative to the collection function in accordance with records retention policies and procedures.
- Resolve client discrepancies and short payments which also includes monitoring and maintaining assigned accounts – customer calls, accounts adjustments, small balance write off, customers reconciliations and processing credit memos.
- Advise customers of necessary actions and strategies for repayment of outstanding accounts receivables and preventing recurring client delinquency by negotiating manageable payment plans.
- Escalate issues with internal business partners for quick resolution to ensure customer satisfaction to maintain the health of the portfolio against assigned metrics.
- Assist with implementing and maintaining internal financial controls and procedures.
- Assist in the development and implementation of new procedures and features to enhance the workflow of the department and understands compliance issues around accounts receivable processes.
- Assisting with audit as necessary.
- Staying up to date with the latest expertise in collection of Accounts Receivable.
- Provide administrative support to the Accounts Receivable team and assist colleagues whenever necessary.
- Provide accurate and effective document preparation and records management relative to Accounts Receivable function in accordance with records retention policy and procedures.
- Other duties and responsibilities that may be assigned depending on business needs.
Qualifications
- Bachelor’s Degree in Finance, Accounting or closely related field required
- Minimum of 1 year of relevant experience in corporate Finance and proven work experience as a Collection Associate, Collection Specialist, or a similar role
- Has exceptional customer service, negotiation skills and ability to listen, communicate (written and verbal) and follow-up effectively with all staffing levels of clients and customers
- Strong knowledge of various collection techniques and procedures
- Preferably with experience using NetSuite or any Oracle software
- Proficiency in using MS Office preferably Excel or Google sheet