Job Objective / Purpose: The Project Engagement Officer (aka Community/Marketing Engagement Associate) oversees the event engagement, coordinates with various stakeholders, and ensures all project deliverables are met. Build and maintain strong relationships with community members, service and delivery agencies, and stakeholder groups.
This role will be hired under Global Reliance Renal Care, Inc. (GRRI)—a subsidiary of RelianceUnited.
Background and Qualifications:
Graduate of Marketing or any related course
Strong customer service management skills
A medical background is an advantage
Collaborative and works well in a team setting
Attention to detail
Strong coordination skills
Willing to do fieldwork and be assigned in Cavite Areas with occasional office work in Greenfield District, Mandaluyong City
Duties and Responsibilities:
Doctor Engagement
Promote GRRI dialysis services to the doctors by regular visits
Building and maintaining strong relationships with Doctors by creating a regular MD event
Community Engagement
Develop, manage, facilitate and deliver community programs for targeted client groups with a focus on Renal awareness
Attend administrative matters pertaining to community engagement projects, including day-to-day operational matters such as correspondence, budget and record management of the events
Patient and Relative Engagement
Ensure the highest level of Clinical and nonclinical service delivery
Covers all patients and patients’ relative programs.
Originate and execute patient experience programs, including patient initiatives
Work with the Facility Team to ensure patient, relative and employee spaces are functional and aesthetically pleasing
Manage the budget for the patient experience program, including resources
Marketing and Promotion
Create marketing content, including blog posts, social media posts, newsletters, and promotional materials
Monitors and manages social media accounts, including posting content and engaging with followers
Perform other related duties as assigned by the Renal Manager.
Work Conditions:
Full-time employment
8-hour workdays, Monday through Friday
Primarily on-site in Cavite Renal Branches, with occasional office work in Greenfield District, Mandaluyong City
Occasional evening or weekend work may be required as job duties demand
Regular interaction with diverse teams and stakeholders