Clinic Management

ActiveOne: Senior Cluster Clinic Lead

Mandaluyong, Metro Manila
Work Type: Full Time
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Job Objective / Purpose

Manage people, maintaining smooth clinic operations under Service Industry by adhering to Occupational Health and Safety Standards.

Duties and Responsibilities

Clinic Operations:

  • Monitors compliance of staff with standards defined by ActiveOne specifically with regard to customer service and other staff behavior policies.

  • Monitors and maintain records of staff performance relative to attendance & performance 

  • Approval of leaves and overtime.

  • Communication/coordination with site medical personnel regarding client requirement and ActiveOne policy updates

  • Coordination with  CMT regarding client escalations on staffing and operational issues and ensure compliance to response time is met. 

  • Respond to site medical personnel concerns and queries and direct coordination to the involved departments to ensure concerns are addressed.

  •  Endorsement and monitoring of Nurses and MDs for deployment.

  • Assists in monitoring of OSH compliance and submission of AMR and WAIR (Covid and Accident) to client POC.

  • Organize/identify Health Programs based on the client illness/incidence reports

  • Collaborate with CMT regarding ActiveOne program/training  initiatives (Mental Health, Customer Service, OSH training, etc).

  • Assists in the coordination with site medical personnel regarding clinic schedule and attendance.

  • Maintains the list of handled site medical personnel.


Administrative Duties and Responsibilities

  • Managing workflow.

  • Training new hires.

  • Creating and managing team schedules.

  • Reporting to Clinic Management Head.

  • Evaluating performance of the people under the team and providing feedback.

  • Identifying and applying career advancement opportunities.

  • Helping to resolve employee issues and disputes.


Background and Qualifications

  • A Registered Nurse by profession.

  • At least (1) year of experience in a clinical, business operations and/or administrative role. 

  • Ability to thrive under a flexible work schedule environment.

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Pursuant to the Data Privacy Act of 2012 (R.A. 10173), its Implementing Rules and Regulations, and other issuances of the National Privacy Commission, the RelianceCare Inc., OR it’s subsidiary or affiliate, such as ActiveOne Health, Inc., and Health Delivery Systems, Inc. (also doing business under the name and style of “Flexicare Benefit Solutions and Healthfirst Clinic”), whichever is applicable to this form, ("It" or "the Company", for brevity) commits to protect and keep the confidentiality, integrity, and availability of all personal data provided. It will only use personal information to process job applications. Any questions regarding the Company's privacy notice shall be coursed through Its Data Protection Officer at the following and applicable email addresses: RCI - [email protected], ActiveOne - [email protected], or HDSI - [email protected]