The Learning and Development Analyst supports the effective delivery, monitoring, and evaluation of training and service excellence programs by managing learning data, training administration, and compliance tracking. The role ensures that clinical staff are equipped with the required competencies to meet regulatory requirements, operational standards, and service excellence expectations.
Duties and Responsibilities:
1. Onboarding: Facilitate New Employee Orientation 2. Training Delivery: Facilitates training session either in-person or virtually to deliver the training content to participants 3. Vendor Management: Coordination with External Vendors for Training Schedule 4. Training Material Development: Assist in developing and updating of training module and programs 5. Continuous Learning Support: Ensure full implementation of statutory training requirements and other client specific requirements. 6. Training Evaluation: Assist in the evaluation and monitoring of the development and effectiveness of the training programs thru course assessment data analysis, evaluation feedback, etc. 7. Training Coordination and Administration: Assist in facilitating end to end logistical functions during training and/or events, such as but not limited to preparation of training materials, venue sourcing, equipment facilitation, budget request, accommodation, and coordination with different leads for the list of participants, among others. 8. Training Administration: Handles the training skills inventory; monitors and keeps track of training attendance, training records, training plan, certifications and training data requirements.
Qualifications:
1. Bachelor’s degree in HR, Psychology, Business, Healthcare Management, or related field. 2. 1–3 years’ experience in Learning & Development, Training, or Service Excellence, preferably in healthcare or service-oriented organizations. 3.Knowledge of training needs analysis, learning plans, competency tracking, and training administration. 4. Proficient in MS Office; experience with LMS is an advantage. 5. Strong analytical, organizational, and reporting skills. 6. Excellent communication and coordination skills with clinical and non-clinical stakeholders. 7. Demonstrates a service excellence mindset, professionalism, and confidentiality.