The Clinic Cluster Lead will handle clinic management in terms of daily clinic operations, engagement with staff, guidance in reports, audit compliance, etc. A coordinator and first line to engage with clinic site personnel to address day-to-day concerns.
Duties and Responsibilities
- Monitor staff compliance with ActiveOne's customer service and behavior policies.
- Maintain records of staff performance, including attendance and overall performance.
- Communicate and coordinate with site medical personnel regarding client requirements and policy updates.
- Coordinate with CCL regarding client escalations on staffing and operational issues, ensuring compliance with response time requirements.
- Respond to concerns and queries from site medical personnel, directing coordination with CCL/ SCCL for resolution.
- Endorse and monitor Nurses and MDs for deployment.
- Assist in monitoring OSH compliance and submission of AMR and WAIR..
- Assist in organizing and identifying Health Programs based on client illness/incidence reports.
- Collaborate with CCL on ActiveOne program and training initiatives.
- Assist in coordinating with site medical personnel regarding clinic schedule and attendance.
- Maintain a list of handled site medical personnel.
Background and Qualifications
- Preferably BOSH Trained, RN
- Experience with Clinic management is a must
- Proficient in computer