To serve as the first point of contact for patients and visitors, ensuring a welcoming, organized, and efficient front desk experience. The receptionist is responsible for managing patient registration, appointment scheduling, and inquiries while supporting smooth clinic operations with professionalism and compassion.
Duties and Responsibilities
- Greet patients and visitors warmly upon arrival at the clinic
- Manage patient registration, Patient MD appointments, update MD directory, verify information, and ensure accuracy in records
- Answer phone calls, respond to inquiries, and relay messages professionally
- Schedule, confirm, and manage appointments and follow-ups, Patient appointments, MD directory monitoring.
- Coordinate with medical staff for patient flow and queue management
- Assist in processing HMO/insurance forms and direct patients to appropriate personnel
- Maintain cleanliness and orderliness of the front desk and waiting area
- Ensure proper filing and safekeeping of patient information and clinic documents
- Support administrative tasks and collaborate with other departments as needed
- Uphold data privacy, confidentiality, and excellent customer service at all times
Background and Qualifications
- Graduate of any 4-year course (preferably related to healthcare, business, or customer service)
- With or without experience (experience in a healthcare or clinic setup is an advantage)
- Strong interpersonal and communication skills, both in English and Filipino
- Professional appearance, courteous, and patient-oriented
- Basic computer literacy (MS Office, data entry, appointment systems)
- Organized, attentive to detail, and able to multitask efficiently
- Able to remain calm under pressure and handle irate patients professionally
- Willing to be assigned to clinic branches and work on shifts, weekends, or holidays if required