The Collection Associate is responsible for managing and collecting overdue Accounts Receivable balances, primarily focusing on 2022 and prior outstanding balances. This role involves identifying overdue accounts, contacting clients, negotiating payment terms, and resolving discrepancies in payment records.
Duties and Responsibilities
AR Confirmation:
-Conduct reviews and confirmation of 2022 and prior outstanding Accounts Receivable balances.
-Communicate with clients to confirm outstanding balances, ensuring accuracy and resolving discrepancies.
-Maintain a systematic approach to AR confirmation to meet established timelines.
Reconciliation:
-Perform periodic reconciliation of 2022 and prior outstanding AR records to ensure accuracy and completeness.
-Investigate and resolve variances between AR records and customer accounts.
-Collaborate with internal teams to address and rectify reconciliation discrepancies.
-Retrieve and verify invoices that match the client's request, ensuring accuracy and consistency with the company's 2022 and prior AR records
Documentation and Reporting:
-Maintain detailed records of AR confirmation and reconciliation activities.
-Generate reports summarizing AR status, variances, and resolution actions.
Provide regular updates to the management team on the status of 2022 and prior AR accounts.
Relationship Management:
-Cultivate positive relationships with clients to facilitate smooth AR confirmation processes.
-Collaborate with internal and external stakeholders to address issues and improve AR processes.
Background and Qualifications
- Proven experience as a Collection Associate or in a similar role.
- Strong understanding of billing and collections processes.
- Strong communication and interpersonal skills.
- Strong attention to detail and organizational skills.
- Proficient in using accounting software (NetSuite is a plus)
- Ability to analyze and interpret financial data related to accounts receivable